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How To Order On Email?

1) Send a mail to us with the following information:
        Products ID,
        Products Size,
        Products Quantity,
        The Shipping Details, (Name, Country, State, City, Address, Zip Code, Phone Number.)

2) You will receive a confirm E-mail in 24 hours, if not, please see the "Junk Mail" of your Mail Address, or you can contact us again.

3) You can send us the money via MoneyGram or via Alipay.

4) After receiving the amount, we will shipping the package to the your address. (All the shoes are shipped from China)

5) We will send you the tracking number after we have shipped the shoes. ( after 1-2days )

6) The package will be delivered within 7-15days, sometimes it can be delivered faster, it depends where you are located.

7) We would appreciate if you give feedback after you have received the package.
　
Shipping

In a rule, we send shoes by EMS, USPS, DHL, UPS, TNT Fedex and so on.

• EMS constantly offers hotline, desk-to-desk and door-to-door service. Up to now, it has established service links with more than 200 countries and regions in the world connected with 2,000 domestic cities. All the above, together with the basic facilities of the Post and especially the support of the Postal Airline, makes China EMS capable to assume the great trust of the customers.
Shipped by EMS, package can been tracked on line, and shipment will take 7-10 days.

• DHL is the world's leading express and logistics company offering customers innovative and customised solutions from a single source. With global expertise in solutions, express, air and ocean freight and overland transport, DHL combines worldwide coverage with an in depth understanding of local markets. DHL's harmonised international network links more than 220 countries and territories worldwide.
Shipped by DHL, package can been tracked on line, and shipment will take 5-7 days.

• TNT is our global brand for reliable express and logistics services. TNT Express has the biggest integrated expressair and road network in Europe. TNT Logistics is the second biggest logistics company in the world.
Shipped by TNT, package can been tracked on line, and shipment will take 10-15 days.

• Fedex connects areas that generate 90 per cent of the world's gross domestic product in 24 to 48 hours with door-to-door, customs-cleared service.
Shipped by UPS, package can been tracked on line, and shipment will take 5-7 days.

Return

• We are committed to your complete satisfaction. Before enjoying easy exchange & return policy, you must contact us with returning shipping address before sending the items back. And make sure all items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.

• All ordered items are the right items you pick in kicksretro.com. And if returning right items for a refund: all returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable.

• We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.

• All returned merchandise should be sent to the shipping address that we email you.

Exchange

• We will accept exchanges for a different color or size within only 30 days of the original order dispatch date. Please contact us with your Order ID and one will help you. If you would like to exchange items to a different style, you would have to return your items for a refund* (as per Return policy) and place a new order for the style you prefer.

• Contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.

• We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. Additionally, We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.

• Friendly Notice: Please carefully select your product and size. If you want to return the goods because of your careless mistake, you have to pay the back and forth freight.

Email:
Web: www.KicksRetro.com