FAQ - Customer Service

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	Are your all products are authentic?

	Yes. all of our products are authentic and come with their original box and accessories. Kicks-Shop.com doesn't sell fakes, variants, or customized products.

	How do I know you guys are legitimate?

	Check with your source of how you first heard about us. The founder of the Kicks-Shop.com have been wholesaling globally since 2006.

	Can I buy only 1 pair of shoes? how much for Shipping and Handling?

	Yes, you can just order only 1 pair of shoe, and when you order on our website, the system will auto account the shipping cost.

	Can I track my stuff on-line when I pay? How long I can get my stuff?

	Yes, when we send the goods, we will give you a track number. you can track your package on-line after 1-2 days, and delivery time varies depending on your location and shipping method, but most packages arrive in approximately 4-7 days.

	How can I get information after I have paid for the shoes?

	We will e-mail the tracking number of the express company to you as soon as we receive the tracking number.

	What's your return policy?

	We accept return. but if not our mistake, we doesn't accept it.

	What's your refund policy?

	We only accept refund by Credit Card if the goods haven't ship, and we'll not refund the handling. Notice: Western Union, Money Gram and T&T doesn't accept refund.

	Can I get a catalog?

	Kicks-Shop.com doesn't publish a mail-order catalog because the inventory changes too frequently. Kicks-Shop.com is updated daily with size and style information and new products and sizes are posted as soon as they are available. We encourage you to check the website for the products you need.

	How do I contact you if I have a question?

	We prefer to be contact by E-mail (see bottom).

	Do you ship to International locations, any country other than USA and Europe?

	Yes. We currently ship to many international locations.

	Can you reserve a pair of shoes for me until I can pay for it?

	Yes of course, the only thing you have to do is to confirm it by e-mail and we will keep them for you for one week. However, after one week, if we haven't received your payment, we will sell it further to someone else.

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